Dear Mr. cruz7
Warm greetings from Grand Hyatt Tokyo Fiorentina.
Thank you very much for coming to Fiorentina on 14th February,
and we are glad to hear that you enjoyed our meal.
However, we are very sorry that you didn't satisfied our service and our equipments,
we should have paid more attention to your table and shouldn't kept you feel waiting for your dessert.
We will share your comment to all staff,
and pay more attention to all table to improve our service as 5 star hotel.
When you have a chance, please visit our restaurant again.
Grand Hyatt Tokyo
Tokyo 103-0032 Japan